Privacy Policy
1. Information We Collect
me88 collects several categories of information to provide and improve our services. Personal information includes your full name, email address, phone number, date of birth, and residential address, which you provide during account registration. Financial information includes payment details such as bank account numbers, e-wallet credentials, and transaction history necessary for processing deposits and withdrawals. Usage data is collected automatically and includes your IP address, device type, operating system, browser type, pages visited, and session duration. We also collect gaming activity data, including your betting history, game preferences, wagering patterns, and account activity logs. This data helps us personalize your experience, ensure platform security, and comply with regulatory requirements.
2. How We Use Your Information
We use your information for the following purposes: account management, including registration, verification, and ongoing account maintenance; processing deposits, withdrawals, and other financial transactions securely and accurately; maintaining platform security by detecting and preventing fraud, money laundering, and unauthorized access; personalizing your gaming experience based on your preferences, activity, and interests; complying with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements; providing customer support and responding to your inquiries, complaints, and requests; communicating important updates about our services, promotions, and changes to our terms or policies; and conducting internal analytics and research to improve our platform and services.
3. Data Storage & Security
me88 employs industry-standard security measures to protect your personal and financial data. All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology. Our servers are hosted in secure data centres with physical access controls, redundant power supplies, and environmental monitoring. We implement strict access controls, ensuring that only authorized personnel can access personal data on a need-to-know basis. Regular security audits and penetration testing are conducted by independent security firms to identify and address potential vulnerabilities. We maintain comprehensive data backup procedures and disaster recovery plans to ensure data availability and integrity. Data retention periods are determined by regulatory requirements and business necessity, with personal data securely deleted or anonymized when no longer required.
4. Cookies & Tracking
me88 uses cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are required for core platform functionality, including session management, authentication, and security features. These cannot be disabled. Performance cookies help us understand how visitors interact with our platform by collecting anonymous usage data, which we use to improve site performance and user experience. Marketing cookies may be used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. We may also use third-party analytics services such as Google Analytics to collect and analyse usage data. These third parties process data in accordance with their own privacy policies.
5. Third-Party Sharing
me88 shares your personal data only with trusted third parties who are essential to our operations. Game providers receive limited data necessary to deliver gaming content and ensure fair play. Payment processors receive financial information required to process your transactions securely. Regulatory bodies and licensing authorities may receive data as required by law for compliance, auditing, and investigation purposes. Identity verification services receive personal data to conduct KYC checks and prevent fraud. me88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was shared. We require our partners to maintain security standards consistent with our own privacy commitments.
6. Your Rights
You have several rights regarding your personal data held by me88. You have the right to access your personal data and request a copy of the information we hold about you. You may request corrections to any inaccurate or incomplete personal data. You can request the deletion of your personal data, subject to regulatory retention requirements. You have the right to withdraw consent for data processing where consent was the basis for processing. You may request data portability, receiving your data in a structured, commonly used, and machine-readable format. You can object to specific types of data processing, including direct marketing communications. To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 days and may require identity verification before processing your request.
7. Data Retention
me88 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Active account data is retained for the duration of your account membership plus a period required by regulatory mandates after account closure. Transaction records are retained for a minimum period as required by applicable financial regulations and anti-money laundering laws. Gaming activity logs are retained for compliance and audit purposes. When personal data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with you. You may request information about the specific retention periods applicable to your data by contacting customer support.
8. Children's Privacy
me88 services are intended exclusively for individuals aged 18 years and older. We do not knowingly collect, store, or process personal data from anyone under the age of 18. Age verification is a mandatory part of our registration process. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our systems and close the associated account. If you believe that a minor has provided personal data to me88, please contact our customer support team immediately so that we can take appropriate action.
9. International Data Transfers
Your personal data may be transferred to and processed in jurisdictions outside of Malaysia where our servers, service providers, or business partners are located. When transferring data internationally, me88 ensures that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include standard contractual clauses, data processing agreements with third parties, and ensuring that recipient countries provide an adequate level of data protection. By using our platform, you acknowledge and consent to the transfer and processing of your data in jurisdictions that may have different data protection standards than your country of residence.
10. Policy Updates
me88 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you through email, platform notifications, or prominent notices on our website. The updated policy will include a revised "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the me88 platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue using the platform and contact customer support for account closure.